Tuesday, November 23, 2010

This just in!

I got a response from the company about my problem.  I have copied and pasted it below:
We recommend that when placing the USB cord into the machine, that it is placed in carefully to prevent any of the prongs from becoming damaged.  If you are experiencing a problem with the cord, please contact your authorized Janome dealer for additional assistance.

We appreciate your interest in Janome America, Inc.
Well I thought I would just ram it in from below, above, or from a side with enough force to move the blasted machine (which is in excess of 50 pounds).  What a help.  I really can’t believe it.  Bury your head in the sand.

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