Thursday, September 24, 2015

And the beat goes on

Remember the new dishwasher.  That supposed top line, whiz bang thing.  Well it STILL has washed 4 plates, a pot and assorted glass and silverware.  That's it.  Only now it won't drain the water that resides in both drawers.

The technician came out on the 11th (perhaps that's what was bad).  Stayed for over two hours.  Took the control devices from the drawers saying it hoped they would be over nighted. They. Were. Not.

So on the 15th I sent a complaint to what they laughingly refer to as Customer Service.  The response from them was to send them the serial number and a copy of the sales invoice.  Of course, we weren't home and I didn't have access to a scanner and especially those requested items.

I sent those back to them three days ago.  Nothing.

Two days ago, I filed a dispute with Discover (it pays to use Discover on items like this).  So I have a temporary credit for this bill.  IF the piece of junk worked, I would pay for it.  Since when I called the dealer he dismissed me with the referral to the company, perhaps this will get his attention.  I don't feel I owe him anything more.  He was aware I had used the thing one day.  This action may take about 30 days for it to come to completion.

Today I used their on-line request for service.  Wanna take bets on what will happen????


Sally said...

I hear you, and it's so darn disgusting! They need to send you another one with no charge for delivery or setting it up. Did you buy a warranty with it?

Good to see you here, though. :)


Jeanette said...

That's awful!


what a crock of sorry..that sucks.

Judy said...

This is just so much B.S!!!
How do you keep control and not start screaming at them?