Wednesday, September 30, 2015

Short dishwasher update

Cross your fingers!  The guy came out on Monday, just as I requested on email.  He replaced both controllers and both heating elements.  As he was doing a final run of the machine, he decided the top drawer was making a noise.  My heart sank.  More time with no dishwasher.  I was in luck - he had the plastic (gasp) parts that are with that drawer (it will take more time to explain what they do than I want to spend here).

Anyway - it works - at least each drawer individually.  It's quiet.  He does clean so nicely.  BUT I haven't had a chance to run both drawers at the same time.

I don't think we will really love this machine.  It is small really.  My dinner plates are too big to fit the way they are supposed to, but apparently this is a problem for all people.  The tech showed me what to do - turn the plates around.  I did - and it works,

Guess I will contact Discover and allow payment to go through in a couple of days.

Monday, September 28, 2015

This and that and pictures

Here I sit waiting for the repairman of the lemon dishwasher.  I am really hoping he DOESN'T have the controller is able to fix it.  I don't like it.  It won't hold all the dishes I want it to hold, and from reading various reviews, it will break again.  And we will begin all this over again.  I want this thing gone.

But to more fun things.  This past week was our high school's homecoming.  Katie was kept busy with all the different "days" they had as spirit days. 

Saturday was the dance, but the water polo team had two games.  The coach managed to get them at 12 and 12:40 so they could get back home to primp.  Those were some tired girls however.  The whole team didn't show, so they only had one sub.  Basically they were all in the water an hour and a half or more playing really strenuous games.

This is their "float" for the homecoming parade.  Katie is second from left.  Her first homecoming parade.
The girls (and Som Choi) getting ready to leave.  Don't know what the hands represent, but the girl sitting graduated last year, and did their hair this year.  (Strange homecoming - only present students attend)

Just for good measure, this is my 11 year old grandson.  Yes, he IS a big boy - probably the biggest on the field.  He is playing the sport HE like - not the baseball his dad pushes,.  

The other four grands, while each being cute as can be didn't have something special going on.  The youngest girl has a birthday/birthday party next week.  Sooooooo.

Thursday, September 24, 2015

And the beat goes on

Remember the new dishwasher.  That supposed top line, whiz bang thing.  Well it STILL has washed 4 plates, a pot and assorted glass and silverware.  That's it.  Only now it won't drain the water that resides in both drawers.

The technician came out on the 11th (perhaps that's what was bad).  Stayed for over two hours.  Took the control devices from the drawers saying it hoped they would be over nighted. They. Were. Not.

So on the 15th I sent a complaint to what they laughingly refer to as Customer Service.  The response from them was to send them the serial number and a copy of the sales invoice.  Of course, we weren't home and I didn't have access to a scanner and especially those requested items.

I sent those back to them three days ago.  Nothing.

Two days ago, I filed a dispute with Discover (it pays to use Discover on items like this).  So I have a temporary credit for this bill.  IF the piece of junk worked, I would pay for it.  Since when I called the dealer he dismissed me with the referral to the company, perhaps this will get his attention.  I don't feel I owe him anything more.  He was aware I had used the thing one day.  This action may take about 30 days for it to come to completion.

Today I used their on-line request for service.  Wanna take bets on what will happen????

Saturday, September 12, 2015


That is a saying here in Texas.  I'm not sure any other area uses it, but it is quite descriptive.  And it makes sense since we do have so many poisonous snakes around here.

Anyway, that's how I am feeling just about now.  And here goes with another moan/groan post.

We had a very nice dishwasher that was about 15 years old, but worked well.  But it had a design flaw.  The handle.  It was plastic connected to metal.  There was quite a force exerted on that handle when you pulled it to open the door of the dishwasher.

One of our hunters has become our appliance repair.  That is his business, but we didn't use him before because he is located on the other side of Houston.  He assured us that it didn't matter.  He didn't mind the travel.

So we called him to repair the dishwasher at least twice.  The last time, he said he didn't think he could fix it again.  Of course the parts were discontinued!  He spent quite a bit of time fashioning a "fix."

So the Lord and Master around this house gave the edict that it was time for a new model.  I cringed a bit because I really hate getting rid of something that does what it was meant to do.  Of course, you risked fingers to open the thing to get it to do its job!

I researched and researched.  We looked at some at Costco.  Then I went to the internet.  G called our hunter/friend/repair person.  I narrowed the search to one I liked.  We decided we didn't want to use a big box store because my daughter, who will make pennies scream before she lets them go, has had problems with delivery AND installation.  I don't want to put up with that.  Those stores used to provide great service - all at once.  Now it is a delivery service and THEN an installation service. She has found on several occasions that when installation gets there, they find damage from delivery.  Then the whole things begins over again.  Nope.  Not for me,

SO we went to the appliance store we have been visiting for over 25 years.  I knew I would pay more, and I knew I would pay for delivery/installation.  But I like to support a "local" business.

When we got there, we looked at the model I had chosen.  Then he showed me a two drawer model.  Hey - there is only the two of us most of the time.  We could get by with a smaller unit that has the flexibility to get larger - the second drawer.

I have given up fighting the appliance color wars a long time ago.  I have gone through the Harvest Gold, the Avocado - not it's stainless which I think will be around a long time, but it's more expensive.  So we wanted white - which had to be ordered.

The new (what I thought top of the line) machine was delivered on Tuesday.  And installed by the same guy (who has installed my cook top, oven, vent hood).  I loaded it Tuesday night and ran it.  Beautiful.  The dishes were so clean.  I was delighted, and the pain of spending more than I thought was lessened a bit.

Wednesday night we decided we would use BOTH drawers to make sure they worked.  Well they didn't.   The error message then was a leak had been detected.  

I called the store.  He gave me the repair number for the maker.  I already felt  neglected by the store.  I called the number.  I also knew that this is an international company, but I really didn't expect a 30 (!!!) minute wait for someone to send someone out.  But they did finally answer, and scheduled me for the next day (Friday).

The service man actually came out early.  I must say he is a great ambassador for the company.  He talked about his experience with these machines, and really praised them.  Of course, he had NEVER seen our problem before - both heating elements are bad,  He was here well over an hour.

The parts (of course) have to be ordered.  So Monday will be the EARLIEST for them.  

Right now we are eating as much left overs as we can on disposables to keep dishes at a minimum.  This  morning was an unusual treat (that I love) - we went out for breakfast!

Feeling "snake-bit?"  Simple answer - yes. 

Sunday, September 06, 2015

Happy Labor Day

But to me day could be the Labor Day holiday!  And I love it.  Can't understand why people bemoan retiring.  I. Love. It.  It WOULD be nicer if I were younger to enjoy it more!

I hesitate to say that I have "fair to middlin" internet service these days.  The little guy from ATT came out and put us on a sort of back channel where there aren't many others with the hopes of increasing speed.  It is kind of like being at the end of a line where not much of anything gets there.

We had to make a quick (and I mean QUICK) trip to the SSB.  We were finally scheduled for September 4 to get the internet upgraded.  On the second, we got a call right about noon asking if we could be there on the third since there was an installer in the area.  Fortunately it was before 1:00, so we hurriedly threw what we needed for a few days together and left.

We were there until Saturday.  Normally we don't travel at all on Labor Day weekend, but this was important.  Shadow got to stay home, and Clyde was buckled in.  He had his food there awaiting our arrival a day later.

So far that service seems good.  I was on for several hours after the (poor) guy left.  I get 10 Gs a month, and all the time I was on didn't even use 1 G.  Hopefully it will support the mob that will be there Thanksgiving.

I say "poor guy" because we are so far away from his home.  The company is around Waco (general area).  After he left us, he had to go to Abilene.  He left our place after 3.  He must work LONG days.

So perhaps with my servers in place, and the modification to my laptop (paper over the built in mouse) I may be around more.

Saturday, August 29, 2015

Fresh from the wars

As if having computer problems here in Jersey Village wasn't enough, we have had them at the SSB.  To refresh your memory of that place, it is at the end of the earth.  There is one family that lives past us, but they get to their place a different way - they don't pass our road at all.

We have to have satellite internet there.  Now, satellite internet is a small  step above dial up.  But it is better than none.  It went out last month.  I still believe since the dish is in reaching distance from the deck, my grands who were there (you know the WILD ones) managed to pull it even though G said he really didn't believe so.  I didn't call them last month.  This month (last week) I did call them

This is Hughes Net.  Lousy company and here's why:

They could determine that the dish was out of alignment.  The cost to have someone out to repair the positioning - $30.  This is the first company I have come across that would charge that much to repair their equipment.  I was flabbergasted.  To say the least.  So, since I had been thinking of upgrading, I asked if a technician had to come out to do that.  Why yes.  Well hey, saved a bit there.  But, alas this isn't the end of this story.

Of course the call center is in India.  They try to make it seem like it isn't.  These women must work hours to get rid of most of the accent (didn't work really), and use "English" names like Susan Smith.

I was working with one who simply couldn't find the service zip code.  I gave her the county and then the mailing one.  (We are so far from Mason that our mail comes - if we had a box -  comes from a different town in a different county),  To cut to the chase, after about 30 minutes we got to the billing address.  She put our home zip code down, and sent the installer to our house in Jersey Village.

This happened on a Sunday.  I called the Customer Service number back.  I was told they couldn't help me with this.  I had to talk to the dealer.  I was frankly pissed at this point, but called the dealer.  He told me HE couldn't help me.  Now I was beyond words.  I had to call CS back.  Again, and very snottily I  might add, they couldn't help me, call the dealer.  I was ballistic.  I  wouldn't have taken my blood pressure at that point because it would have broken the machine!

To get to what I hope is the end, the dealer who is in Conroe managed to get to the dealer that services Mason County (based in Waco??).  He was going to try to fit me in on Wednesday of last week.  I knew that wasn't going to happen.  We are just too far apart.  When asked when we would be back in Mason I told him the 16th to the 22nd.  Those were the exact dates he was on vacation - flying in fact to and from California.

We set the 4th as the installation date.  So we get to be on the road for another 11 hours to go back.  But if these guys had not gotten together to work for me, I would still be out of luck.

It is time to bring our Customer Services back to the States.  I don't think the people I spoke with realize just how BIG the country is, and especially Texas.  I have to also say that Hughes Net has no Customer Service.  I have to remain with them for a year (contract), but I will spent this year searching for another supplier of satellite internet.  I know I will never get cable internet out there.  Everything has to be satellite.  But I am going to be looking.

Today I called ATT because I am sick of the lousy internet I have with them.  I do have to say, I got service - after I had to call twice because the computer wouldn't give me a real person the first time.

By the way - have a good rest of the weekend!

Tuesday, August 11, 2015

Trying something different

I am going to try something new here.  I am writing this in Word and will paste it into Blogger.  For some reason even when I try to avoid the built in mouse that is located in the center of  the laptop, all the text will disappear.

So much has been going on I doubt I can remember it all, but here are some highlights.

The day before Father’s Day, we were sitting at the SSB.  The grass was high and we had no working lawnmowers.  This is a problem because of the snake issue.  G was going on and on about how it seems the kids don’t care about the place and he cannot keep it up by himself.

So I intervened,   I sent both a text.  To cut to the chase, Brian (son) felt he was pushed out by Steve .  He thought  Steve was the preferred.  Got that straightened out.  Brian and family spent the next time we were there with us.  Our relationship with them has blossomed again.  Misunderstandings were straightened out.  He doesn't feel shunned and we don't feel shunned
Before Krissi’s people left for Junior Olympics and Disneyland, they were at a water polo tournament.  Three kittens were located – no mom found.  Both of my kids are rescue animals.  They waited until the next day  - went back and one had died.  So they picked up the two remaining living kittens.   Krissi and family were leaving for Junior Olympics and Disneyland in a little over a week.  She got a friend to care for the kittens.  They left on Friday, and Monday night she called in in tears.  Her friend had one of the kittens at the Emergency ER.  He was fine, and two hours later limp and almost dead.  Treatment would have run $1500 with no assurance he would survive. With calls to and from California and from me to the vet then to California - the decision was made to euthanize.

The next morning, I took the remaining one to our vet.  I wanted testing for feline leukemia.  While they said he was negative, it was not absolute because he could have still had some antibodies from mom.  There was concern about his clotting factor, and his distended stomach, but he was sent home with some glucose paste to use if he seemed to become too lethargic.  Keep him warm and remember he is so fragile was it.  He thrived for two weeks.  She called me this past Saturday once again in tears.  The second one crashed.  It was euthanized 
  Saturday.  His life ended like his brothers – in the same kind of time frame.  Sad times here.  They were really so cute.  But finding kittens that are two weeks old is a total uphill fight.  Since they were both males, with their deaths so the same, and the reading I have done – I really they had a congenital bleeding problem.  Probably it was hemophilia.  Kittens with hemophilia usually die at birth.
Katie’s team lost most of their games, but they simply are not as good as the California teams.  Water Polo is serious business there!  It is beginning here.

She didn’t make the Junior Varsity in volleyball at her high school (yea!), but she will be a varsity swimmer and water polo player this school year as a freshman.  That’s going to be interesting at least.


The 26th I turned 70.  Difficult birthday for me.  I now realize that contrary to my opinion,  my days are numbered on this earth.  Even after breast cancer, I thought I was invincible.  But guess not!  This birthday was really depressing.
Yesterday was our 47th anniversary.  Can’t say we are as we were 47 years ago.  But we have made it this far.
Using Word to do this has been different – but at least I haven’t had my text completely deleted (as many times).  Now the next thing will  to see if I can get it posted!!